Terms of Service

1. Definitions and Scope

These terms and conditions apply to all services and agreements between CFO Connection BV, operating under the trade name An-Nana (hereinafter: "An-Nana", "we" or "us"), and its clients (hereinafter: "client", "you" or "your").

By using our services, you accept these terms and conditions. Deviations are only valid if agreed in writing.

2. Services

An-Nana provides the following services:

• Data Retrieval & Integration: Unlocking and linking data from various sources (APIs, databases, spreadsheets, PDFs)
• Financial & Management Reporting: Automation of consolidations, budget-vs-actuals, and mappings to systems such as CaseWare
• Automation & Workflow: Automation of repetitive processes, validations, and alerts
• AI-Assisted Analyses: Detection of trends, anomalies, and generation of summaries
• Consultancy and Support: Advice and guidance on data-related projects

3. Quotation and Agreement

3.1 Quotation

All quotations are non-binding unless otherwise stated and valid for 30 days. Quotations are based on information provided by the client. Changes to the assignment may result in adjustment of price and/or delivery time.

3.2 Acceptance

The agreement is established by written acceptance of the quotation by the client or by performance of work by An-Nana upon explicit instruction from the client.

4. Prices and Payment

4.1 Prices

All prices are exclusive of VAT, unless otherwise stated. Prices may be based on a fixed price, hourly rate, or a combination thereof, as agreed in the quotation.

4.2 Payment Terms

Unless otherwise agreed, the following payment terms apply:

• Invoices must be paid within 14 days of invoice date
• For projects, an advance payment of 50% may be requested
• In case of late payment, the client is automatically in default and An-Nana is entitled to charge interest

4.3 Dispute

Disputes regarding invoices must be made in writing within 14 days of invoice date. Without timely dispute, the invoice is deemed accepted.

5. Delivery and Deadlines

5.1 Delivery Time

Delivery times stated by An-Nana are indicative and do not constitute an essential obligation, unless otherwise agreed in writing. Delay does not give the client the right to dissolution or compensation, unless the delay is the result of intent or gross negligence by An-Nana.

5.2 Client Cooperation

The client is obliged to provide all necessary information, data, and cooperation in a timely manner. Delays in this regard automatically lead to extension of the delivery time.

6. Intellectual Property

6.1 Provider Ownership

All software, scripts, templates, documentation, and other work products developed by An-Nana remain the intellectual property of An-Nana, unless otherwise agreed in writing.

6.2 License

The client receives a non-exclusive, non-transferable license to use the delivered solutions for the intended purpose, as described in the agreement.

6.3 Own Data

The client retains all rights to their own data, information, and business secrets. An-Nana uses these solely for the execution of the agreement.

7. Confidentiality

An-Nana commits to confidentiality of all confidential information of the client. This obligation remains in effect during and after termination of the agreement.

The client also commits to confidentiality of confidential information of An-Nana, particularly regarding methods, techniques, and know-how.

8. Liability

8.1 Limitation of Liability

The liability of An-Nana is limited to the amount of the assignment value, with a maximum of € 50,000 per event or series of related events.

8.2 Exclusion

An-Nana is not liable for:

• Damage resulting from incorrect, incomplete, or late provision of information by the client
• Indirect damage, consequential damage, lost profit, or missed savings
• Damage caused by changes in third-party systems, APIs, or software on which our solutions are based
• Data loss, unless this directly results from an intentional act or gross negligence by An-Nana

8.3 Insurance

An-Nana has taken out professional liability insurance for its activities.

9. Warranty and Maintenance

9.1 Warranty Period

Delivered software and automations are provided with a warranty period of 3 months after delivery for material defects. Functional adjustments and changes in requirements are excluded from warranty.

9.2 Maintenance

Maintenance, updates, and support are not included unless explicitly agreed. Maintenance agreements are entered into separately.

10. Cancellation and Termination

10.1 Termination by Client

The client may terminate the agreement at any time in writing. In case of termination before delivery, the client is obliged to pay for:

• All work already performed at the agreed rate
• Costs incurred in connection with the assignment
• 30% of the remaining amount as compensation for lost profit and settlement costs

10.2 Termination by An-Nana

An-Nana may terminate the agreement in case of non-payment, non-compliance with obligations by the client, or in case of bankruptcy or suspension of payments.

11. Disputes and Applicable Law

Dutch law applies to all agreements. Disputes will be submitted in the first instance to the competent court in the Netherlands, unless the parties agree otherwise.

12. Force Majeure

An-Nana is not obliged to fulfill any obligation if prevented from doing so due to force majeure. Force majeure includes all circumstances beyond An-Nana's control that prevent fulfillment of its obligations in whole or in part.

13. Changes

An-Nana reserves the right to modify these terms and conditions. Changes will be communicated via the website. The client is deemed to agree with changes if no objection is made within 30 days.

14. Contact

For questions about these terms and conditions, you can contact us:

CFO Connection BV (An-Nana)
Email: info@cfoconnection.co
Website: an-nana.com